Contact Us
How Can We Help?
Have a question about an order, a product, shipping, or something you can't find? Choose the option below that best matches what you need, or contact our team directly. We'll help you get to the right answer faster.
Contact Our Team
Still Need Help?
Send us your question and our team will help you get the information you need.
Hours
Mon–Fri: 9am–5pm EST
Sat–Sun: Closed
Address
2701 E Tioga St
Philadelphia, PA 19134, USA
Send a Message
Fill out the form and we'll be in touch shortly.
Didn't Find What You're Looking For?
Can't find your school, a specific product, or something else you're looking for? Tell us what you need and we'll help point you in the right direction.
Can't Find Your School?
Looking for merchandise from a school you don't see listed? Tell us which university you're looking for.
Tell Us Your SchoolLooking for a Specific Product?
Didn't see the product you were looking for? Tell us what product you're trying to find.
Tell Us What You NeedFrequently Asked Questions
Find quick answers to common questions about orders, shipping, products, and returns.
How can I check my order status?
Log in to your account and open Orders to see the latest status and tracking details. You'll also receive an email with a tracking link once your order ships.
How long will my order take to arrive?
Orders ship from our US warehouse within 1–2 business days. Standard delivery typically takes 3–7 business days depending on your location.
Can I change or cancel my order?
Contact us as soon as possible. We can usually make changes if the order hasn't shipped yet.
What is your return or exchange policy?
Unused items in original condition can be returned within 30 days of delivery. See our Returns & Refund page for full details.
How can I find products for my school?
Use the Shop by School page or the search bar at the top of the site to jump straight to your team's collection.
Where can I find product details and sizing information?
Each product page lists dimensions, materials, and care instructions under the description.
What should I do if I can't find the product or school I'm looking for?
Use the "Tell Us What You're Looking For" option above. Our team reviews these requests regularly and may be able to source or add new products and schools.
Suppliers You Can Trust
Our verified supplier network helps us maintain high standards across every order.
